At Mode718, we aim to make your shopping experience as smooth and enjoyable as possible. Here’s everything you need to know about our shipping process:

  • Processing Time

    • All orders are processed within 2-3 business days. Orders placed after 5:00 PM EST will be processed on the next business day.
    • Please note that we do not ship on weekends or holidays.
    • If there is a significant delay in processing your order, we will notify you via email.

  • Shipping Rates and Delivery Time

    Domestic Shipping: We offer the following shipping options for
    orders within United States and Canada:

    • Standard: Delivery within 5-7 business days – UPS
    • Expedited: Delivery within 2-3 business days – Carrier UPS
    • Free Shipping: Enjoy free standard delivery on all purchases!
    • Additional charges apply for expedited and international shipping

    International Shipping: We ship to select international destinations:

    • International Standard: Delivery within 7-14 business days – Carrier DHL
    • International Expedited: Delivery within 3-7 business days – Carrier DHL
    • Please note that international shipping times may vary depending on the destination and customs processing.

  • Order Tracking

    • Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the delivery of your package.
    • Please allow 24-48 hours for the tracking information to update after your order has shipped.

  • Customs, Duties, and Taxes (For International Orders)

    Mode718 is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for further information.

  • Delivery Issues

    Lost or Stolen Packages: Mode718 is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier for assistance.

    Incorrect Shipping Address: Please double-check your shipping address at checkout. Mode718 is not responsible for items delivered to an incorrect or incomplete address provided by the customer.

  • Shipping Delays

    While we strive to meet all estimated delivery times, there may be delays outside of our control (e.g., carrier delays, weather conditions, or customs). We appreciate your understanding and patience.

Need Help with Your Order?

If you have any questions about shipping or need assistance with your order, feel free to contact our customer service team at customersupport@mode718.com.
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